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Your customers send photos to get refunds. Are all of them real?

SnapSentry checks every damage claim photo the moment it's submitted and flags anything suspicious — right inside the ticket your agents already use.

Support Ticket #73221

submitted just now

Damaged product — refund request

Emma R. · Premium Customer

"Hi, I received my order and the perfume bottle arrived with the nozzle broken off and scratches all over. I'd like a full refund please."

Customer-submitted damage photo of a perfume bottle

SnapSentry Analysis

91 High Risk

AI-generated image detected

No matching order metadata found

Image resolution inconsistent with phone camera

⚠ This image was entirely AI-generated — flagged before the agent opened the ticket.

5–10

caught fake claims per month covers the full cost of SnapSentry

< 5 sec

every claim photo is screened before your agent opens the ticket

Zero

awkward conversations — the tool flags it, the agent references it

The Problem

Return fraud is growing, and photos make it easy

Your returns policy is carefully designed to be fair and generous. But damage claim photos are rarely verified — and bad actors know it.

AI-generated photos

Tools like ChatGPT and Midjourney make it trivial to create convincing images of damaged products in seconds.

Reused across accounts

The same photo of a broken lipstick gets submitted to five different stores by five different "customers."

Agents can't tell

Your team isn't trained in image forensics — and they shouldn't have to be. They need a clear signal, not a guessing game.

How It Works

It shows up on the ticket. That's it.

Your agents don't learn a new tool or change their workflow. They just get better information.

A claim comes in

A customer submits a damage or return request with a photo through your normal support channel.

SnapSentry checks it

The photo is automatically screened for AI generation, metadata inconsistencies, and reuse across previous claims.

Your agent sees the result

A risk score and clear explanation appear directly on the ticket. Approve fast, or push back with confidence.

Not just catching fraud

Legitimate claims get approved faster, too

When a real claim comes in, your agent sees a low risk score and can approve it immediately — no second-guessing, no delays, no escalation.

Low-risk claims resolved on first touch

Agents spend review time only where it matters

Protects your generous policy without punishing honest customers

Support Ticket #75920

submitted 4 min ago

Moisturizer arrived cracked

Lena K. · Returning Customer

"The jar was cracked when I opened the packaging. There's product all over the box. Can I get a replacement?"

SnapSentry Analysis

12 Low Risk

Original photo — no AI generation markers

Metadata consistent with recent iPhone capture

No prior claim history on this account

✓ This claim looks legitimate — safe to approve.

Built for your team

Your agents decide. SnapSentry just gives them the facts.

No black boxes, no overriding your team's judgment. Just better information at the right moment.

Shows up inside your helpdesk

Connects to Zendesk, Freshdesk, and other platforms. No new dashboards to learn, no extra browser tabs.

GDPR-compliant

EU-hosted infrastructure. Customer images are processed and never stored beyond analysis. Built with privacy by design.

No IT project required

Setup takes one conversation, not a sprint. We handle the integration and walk your team through everything.

Handles your volume

Whether you process dozens or thousands of claims per day, SnapSentry keeps up without slowing down your queue.