Stop Paying for
Fraudulent Refund Claims
SnapSentry automatically screens customer-submitted images on damage and return claims, flags questionable submissions, and gives your agents the context to approve or decline with confidence — right inside your existing helpdesk.
Three steps. Zero friction.
SnapSentry fits into your existing workflow — no new tools to learn, no extra steps for your team.
Claim Arrives
Customer submits an image with their damage or return request
SnapSentry Analyzes
The image is automatically screened for AI generation, metadata anomalies, and reuse signals
Agent Decides
A risk score and supporting details appear directly on the ticket, ready when the agent opens it
Fewer fraudulent refunds.
Less manual review.
Give your support team the right information at the right time, so they can approve legitimate claims fast and push back on the rest.
Automatic Claim Screening
Every customer-submitted image is analyzed the moment it arrives. Your agents get a clear risk signal before they even open the ticket — no manual inspection needed.
Drops Into Your Workflow
Connect to your helpdesk or plug into your own tools via API. Claims are scored automatically as tickets come in — no new dashboards to learn, no extra steps for your team.
Risk Scores on Every Claim
Each image gets a risk score and supporting details appended directly to the ticket. Agents can approve low-risk claims instantly and focus their review time where it actually matters.
Handles Your Volume
Whether you process dozens or thousands of image-based claims per day, SnapSentry keeps up. Built on infrastructure designed for high-volume e-commerce operations.
Where SnapSentry pays for itself
Image-based refund abuse is a growing cost center. Most of it is preventable with better information at the point of decision.
Lower Monthly Refund Costs
Teams typically see a measurable reduction in approved fraudulent claims within weeks. Even catching a handful of bad refunds per month can offset the cost of the tool.
Fewer Manual Escalations
When agents have clear risk context upfront, they escalate less and resolve more on first touch. That means fewer bottlenecks and a faster queue.
Decline with Confidence
SnapSentry gives your team defensible reasons to push back on suspicious claims — without accusing customers or creating uncomfortable interactions.
Integrates with your e-commerce helpdesk stack
Connect to major helpdesks, your own internal tools, or call our API directly. No migration, no rip-and-replace.
Get ahead of fraudulent claims —
before your next bad refund
Join support operations teams that are taking control of image-based claims. Best suited for teams processing dozens of image-based claims per week.